Documentation
Removing risk from business is not always easy; reducing the
impact is a little more predictable. If a member of your team left
tomorrow, how much knowledge are they leaving behind? Every process
of every system may one day need supporting and without
comprehensible documentation, that might not be possible. At the
very least, it makes hitting the ground running much more feasible.
We recently helped out a blue-chip company who increased their
customer base by procuring a number of smaller, less successful
businesses within their industry. They obtained the client base,
systems and processes, but almost none of the personnel. None of the
systems were documented. An intensive analysis process allowed us to
create detailed documentation, but needless to say, it would have
been much more efficient to keep records as processes were created.
Retaining Know-How
Professional technical and business authors can ensure that your company always knows exactly how your company works.